Your next great hire, without the hiring.
Tell us the job. We find, train and manage a dedicated professional who works your hours, for one flat monthly fee from $2,000.
- 48 hrsto your shortlist
- ~10 daysfrom call to day one
- 245 rolesin 24 fields
- 10 daysreplacement guarantee
Talent from across the English-speaking world, working your hours
We recruit skilled professionals wherever English is spoken well: East, West and Southern Africa, South and Southeast Asia, the Caribbean, the UK and Australia. Then we place them, trained and managed, with businesses in the United States, Canada, Australia and the UAE.
What would you like off your plate?
Pick one. We’ll show the roles US businesses hire for it, with the monthly price.
Seven costs of hiring, folded into one monthly price
With a local hire you pay the salary and then everything around it. With Gram Pacific the price on the role page is the whole bill: one invoice, every month.
See how pricing works- Salary and statutory benefits
- Recruitment and vetting
- Training on your tools
- Laptop, software and internet
- Payroll and compliance
- A daily Operations Manager
- Replacement within 10 business days
How it works
- Day 1
Tell us the role
A 30-minute call about tasks, tools, hours and what great looks like.
- Within 48 hrs
Meet your shortlist
Three vetted, skills-tested people. Interview whoever you like.
- Days 4 to 9
We train them on your work
Your pick learns your tools and procedures before the first billed day.
- About day 10
They start, on your hours
Your professional starts and your Operations Manager checks in.
- Every week after
We manage, you grow
Daily supervision, quality reviews and cover for leave, out of sight.
Yours alone
One professional who works only for you and learns your business deeper every week.
Managed for you
An Operations Manager supervises attendance, quality and output, included in the fee.
On your clock
Forty hours a week, or about twenty part-time, aligned to your working day.
Risk carried by us
Not the right fit? We replace them within 10 business days.
Three ways owners use a dedicated professional
Examples of typical set-ups, priced at list rates in your currency.
Guides for owners who delegate
Playbooks on hiring, delegation and the economics of a remote team.
245 roles. Find yours in seconds.
Search by job title or a tool you use, or pick an area. Every role has its own flat monthly rate from $2,000, all-inclusive, full-time or part-time.
Learn before you delegate
Short, practical reads for owners weighing a remote hire. More on the Gram Pacific blog.
The True Cost of Hiring In-House in 2026
Salary is the sticker price, not the cost. The loaded-cost math most owners never run.
Read the guide → COMPARISONVirtual Assistant vs Dedicated Remote Employee
Why task subscriptions cost more than they look, and how to choose.
Read the comparison → PLAYBOOKHow to Delegate Your Inbox in 14 Days
The handover sequence our executive assistants use with founders.
Read the playbook →Full-time remote customer service reps at $2,000/month each.
Empathetic, fluent, QA-scored support professionals covering your queue on your time zone, with team discounts that make a full pod cheaper than one local hire.
A support queue that never backs up
- Omnichannel coverage: phone, live chat, email, and social
- Ticket triage, resolution, and escalation management
- Order management, returns, and billing inquiries
- Knowledge base upkeep and macro optimization
- CSAT follow-ups and review responses
- Weekly QA scoring with your Operations Manager
- Peak-season and overflow coverage planning
Fluent in your tools from day one
Using something not listed? Training on your own tools and procedures is part of onboarding, before the first billed day.
What this role costs
| Payment term | Full-time | Part-time |
|---|---|---|
| Monthly | $2,000/mo | $1,300/mo |
| 3 months upfront 3% off | $1,940/mo | $1,261/mo |
| 6 months upfront 6% off | $1,880/mo | $1,222/mo |
| 12 months upfront 10% off | $1,800/mo | $1,170/mo |
Market range for this field: $2,000 to $2,500. Our listed rate already includes salary, benefits, recruitment, training, equipment, payroll, daily management and the replacement guarantee.
Add a second seat, any role, and the Team Scale discount starts at 5%. Prepaying stacks on top, to a 20% cap.
Build a mixed teamOutsourcing customer service: what owners ask
Will my customers notice the difference?
Can you cover phones, not just chat and email?
What about coverage when my rep is on leave?
More Customer Support & Call Center seats
All 245 rolesPricing that gets better as you grow.
Role-based flat rates: from $2,000 per month for core support roles, rising with specialism to $4,500+ for senior technical and specialist seats. Every seat can be full-time or part-time. Every rate covers salary, management, training, payroll, equipment, and replacement cover. Then two discount ladders, team size and prepayment, stack on top.
- Full-time 40 hrs/week, or part-time about 20 hrs/week, on your time zone
- Part-time seats are 65% of the full-time rate
- Recruitment, vetting & training included
- Dedicated Operations Manager oversight
- Payroll, equipment & connectivity handled
- 10-business-day replacement guarantee
- Technical and specialist roles (software, data, AI, cloud, security, engineering): $2,900 to $4,500+
The two discount ladders
Stack both. Combined savings cap at 20%. Every seat counts toward Team Scale, full-time or part-time, across all the roles in your order.
| Team Scale: seats | Discount | Prepay Advantage: term | Discount |
|---|---|---|---|
| 1 seat | None | Monthly | None |
| 2 to 4 seats | 5% | 3 months upfront | 3% |
| 5 to 9 seats | 10% | 6 months upfront | 6% |
| 10+ seats | 15% | 12 months upfront | 10% |
🤝 Referral credit: $1,000 off your next invoice for every business you refer that places an employee.
Build your team
More roles than assistant services. More commitment than marketplaces.
Premium delegation services proved businesses will pay $3,000+ per month for one great assistant. We took the same bar of quality and applied it to your whole back office, with a dedicated employee in every seat.
| What you get | Gram Pacific | Premium EA-only services | Freelance marketplaces | Local US hire |
|---|---|---|---|---|
| Roles available | 245 roles across 24 categories | Executive assistants only | Anything, unvetted | Anything, if you can find them |
| Engagement model | Dedicated employee, full-time or part-time | Dedicated assistant | Gig / per-project | Employee |
| Typical monthly cost | From $2,000 flat (less with discounts) | ~$3,000+ for the one role | Unpredictable, scope creep | $5,500 to $9,000+ loaded cost |
| Day-to-day management | ✓ Operations Manager included | Partial | ✗ You manage everything | ✗ You manage everything |
| Works your time zone, 40 hrs/wk | ✓ Always | ✓ | Varies | ✓ |
| Pre-placement training | ✓ Role-specific, on your tools | ✓ Generalist | ✗ | ✗ You train |
| Replacement guarantee | ✓ 10 business days | Varies | ✗ | ✗ Restart recruiting |
| Volume & prepay discounts | ✓ Up to 20% | ✗ | ✗ | ✗ |
Frequently asked questions
How much does a full-time remote employee cost?
Can I hire someone part-time?
Can I mix different roles in one order?
Where are your professionals based?
Is this like hiring a virtual assistant?
What if it's not a fit?
How do the discounts combine?
Who handles payroll, equipment, and benefits?
Is my business data safe?
The most trusted bridge between great businesses and great talent.
We connect small and medium enterprises in the United States, Canada, Australia, and the United Arab Emirates with exceptional professionals from the world's fastest-growing talent markets, and we manage the relationship end to end.
Empowering businesses and professionals to thrive in the digital economy
Gram Pacific exists because two problems solve each other. Growing businesses in mature markets can't find, afford, or retain the back-office talent they need. Meanwhile, brilliant, university-educated professionals in emerging markets are underemployed relative to their skills. A managed bridge between the two creates value on both ends: durably, ethically, and at scale.
Our mission: deliver high-quality, secure, and scalable staffing solutions that let SMEs focus on their core business, while creating meaningful, salaried, career-track employment in our delivery markets.
Where we stand today
Built by operators, not intermediaries
Our founding team has spent decades inside global outsourcing, technology, finance, and cross-border operations, on both sides of the bridge.
Chief Executive Officer
Strategy & markets15+ years in international BPO and IT services; previously led market entry for a top-10 global outsourcing provider.
Chief Operating Officer
Delivery & quality12 years in operations and delivery management across Africa and Asia, focused on process optimization and quality assurance.
Chief Financial Officer
Finance & riskCPA with 18 years in financial planning, risk management, and international tax compliance.
Chief Technology Officer
Platform & security20 years in IT infrastructure, cybersecurity, and digital transformation for global clients; leads our ISO 27001 program.
Chief Human Resources Officer
People & talent15 years in talent acquisition, cross-border employment, and workforce development across our delivery hubs.
Four commitments, both sides of the bridge
Quality is a system, not a promise
Documented processes, service levels agreed in writing, and weekly QA sampling on every account.
Compliance leadership
Proactive data protection (Kenya DPA, POPIA, PIPEDA-aware), cross-border employment compliance, and confidentiality by default.
Fair work, real careers
Everyone we place is a salaried employee with statutory benefits, paid training, equipment, and a defined promotion ladder.
Transparent economics
Flat, published pricing for clients. No surprise fees for anyone. We never charge candidates a shilling, a rand, or a rupee.
Meet us on either side of the bridge
Hiring for your business, or building your career, we'd love to talk.
Talk to us Join our talent poolYour skills deserve global clients.
Gram Pacific places talented professionals in full-time roles with US, Canadian, Australian, and UAE companies, with a real salary, real benefits, paid training, and a manager in your corner. No gig-hunting. No bidding wars. A career.
From application to first paycheck
245 career tracks. One standard: excellent.
We recruit continuously across every role in our services directory, from grant writers to cloud engineers. Search or filter the open tracks below, then tap one to prefill your application. High performers can be placed within days of finishing GP Academy.
Not a gig. A job, with everything a job should have.
Freelance platforms make you compete on price against the whole internet. We hire you once, invest in you, and pay you every month.
Competitive salary, on time
Benchmarked above local market rates, paid on the 28th via bank or M-Pesa. Full statutory benefits included.
Equipment & internet covered
Company laptop, backup power guidance, and a monthly connectivity stipend.
Paid training at GP Academy
Training stipend while you learn, plus an annual certification budget once placed.
A manager in your corner
Your Operations Manager handles client friction and your growth plan. You never face a client alone.
A real career ladder
Defined levels from Associate to Team Lead, with salary reviews at every promotion.
Global work, from home
Work with American companies on their hours from Nairobi, Johannesburg, or Bengaluru. Night-shift allowance where relevant.
The ladder: where this goes
Typical progression with strong performance. Every rung comes with a salary review.
We train you before we place you. On our dime.
Every successful applicant completes GP Academy with a paid stipend, walking into their first engagement already fluent in the client's tools and pace.
Working the American way
US business culture, async and written communication, time-zone discipline, and meeting etiquette that builds client trust fast.
Your role toolkit
Hands-on training on your track's tools: QuickBooks and Xero, Zendesk, HubSpot, Google Ads, or your client's dev stack.
Security & confidentiality
Data protection, least-privilege access, device security, and the standards US clients contractually require.
Client simulation
A full simulated week with a mock client: real tickets, real deadlines, real feedback. Pass this, and you're bench-ready.
Ten minutes now. A different career after.
We review every application within five business days. Strong applications share three things: a clear CV, honest self-assessment on tools, and a written exercise that shows you can communicate.
⚠ Gram Pacific never charges application, training, or placement fees. Anyone asking you for money in our name is a fraudster; report it to talent@grampacific.com.
Join the talent pool
By applying you consent to skills assessment and to being contacted about placement opportunities. Your data is handled under the Kenya DPA 2019 / POPIA.
Talent FAQ
Is this freelancing? Will I bid for jobs?
What are the working hours?
Do I get paid during training or on the bench?
Is there any fee to apply or train?
Can I grow into management?
Let's map your first seat.
Tell us a little about your business and the role you're thinking about. We reply within one business day, and you'll meet a shortlist within 48 hours of our call.
Request a quote or book a roles call
Prefer email or a live look?
Write to info@grampacific.com for sales, talent@grampacific.com for careers, or support@grampacific.com if you're an existing client.
Head straight to the platform to manage your team, timesheets, billing, or assignment.
Ready to meet your first hire?
Book a free 30-minute roles call, or just message us. A shortlist of three vetted candidates lands within 48 hours.