Add a Airline Customer Support to a team quote
Also in Travel, Hospitality & Events: Travel Consultant, Corporate Travel Coordinator, Virtual Event Manager, Hotel Reservation Agent, Event Coordinator, Wedding Planner Assistant, Destination Marketing Specialist, Tour Operator Assistant, Hospitality Revenue Analyst. Browse all 245 roles.
Gram Pacific gives UAE small and medium businesses dedicated full-time and part-time employees across 245 roles: bookkeepers, grant writers, marketers, engineers, designers, paralegals, and more. Each one is recruited, trained, and managed for you, working your hours, for one flat monthly fee.
Every professional is full-time, exclusively yours, and already trained on the tools your business runs on. Start with our six most-hired roles, then browse the full directory of 245.
Ranked by demand in your market, from our research across the United States, Canada, Australia, and the UAE. Every one is available as a dedicated Gram Pacific employee, full-time or part-time.
Real seats on real teams, in the market you are browsing. Switch country and the stories switch with you.
Freelance platforms hand you a search box. Assistant services hand you fractions of a person. We hand you an employee, fully managed.
No task pools, no shared assistants. One professional, embedded in your business, learning it deeper every week.
Every employee is supervised daily by an Operations Manager who tracks attendance, quality, and output, included in the fee.
40 hours a week aligned to your time zone. Slack them at 10am, hear back at 10:01.
Replacement guarantee in 10 business days, 30-day notice, confidentiality standard. Try replacing a bad hire that fast.
A 30-minute call to map the seat: tools, tasks, hours, and what "great" looks like.
Day 1Three vetted, skills-tested finalists from our trained bench. You interview whoever you like.
Within 48 hrsYour pick completes onboarding on your tools and SOPs before their first billed day.
Days 4 to 9Your employee starts and your Operations Manager introduces themselves.
~Day 10Daily supervision, quality reviews, and coverage planning happen behind the scenes.
OngoingIllustrative examples of typical engagements.
"We replaced $340/month of bookkeeping software chaos and a part-time contractor with one full-time bookkeeper. Month-end went from a dreaded week to a Tuesday."
"My EA runs my calendar, my inbox, and my sanity. The Operations Manager checks in monthly so I never have to play boss for a role I hired to stop being busy."
"Two customer service reps for less than the loaded cost of one local hire, and our first-response time dropped under five minutes. The prepay discount made our CFO smile."
Playbooks on hiring, delegation, and the economics of a remote team.
Book a 30-minute roles call this week and meet your shortlist within 48 hours.
Book your roles callEvery role has its own flat monthly rate inside a researched market range, from AED 7,300 for core support roles to AED 16,500+ for senior technical and specialist seats. All rates are all-inclusive, full-time or part-time. Browse all 245 roles below, ordered by demand in your market, or switch to category view or A to Z.
Practical, search-friendly guides for owners weighing remote staffing. Read them all on the Gram Pacific blog.
Salary is the sticker price, not the cost. The loaded-cost math most owners never run, and what a flat monthly fee changes.
Read the guide → COMPARISONTask subscriptions look cheap until you count re-explaining, turnover, and shared attention. A framework for choosing.
Read the comparison → PLAYBOOKThe exact handover sequence our executive assistants use with founders, from labels to decision rules.
Read the playbook → CHECKLISTWhat to demand from any provider before they touch your customers: SLAs, QA sampling, data access, and escalation.
Read the checklist →A dedicated Airline Customer Support working 40 hours a week on your time zone, or part-time at about 20 hours, recruited, trained, and managed by Gram Pacific from AED 7,300 per month, all-inclusive.
Adjacent professionals owners often pair with this hire, each with its own flat rate.
Reservation agents who handle bookings, changes, and guest enquiries across phone, email, and OTAs.
From AED 7,300/moView role →✈️Event CoordinatorTravel, Hospitality & EventsEvent coordinators who plan logistics, vendors, timelines, and attendee communications for successful events.
From AED 8,400/moView role →✈️Wedding Planner AssistantTravel, Hospitality & EventsPlanning assistants who handle vendor research, timelines, budgets, and client communications for wedding planners.
From AED 7,300/moView role →✈️Destination Marketing SpecialistTravel, Hospitality & EventsDestination marketers who promote places, venues, and travel brands across content, social, and partnerships.
From AED 8,800/moView role →✈️Tour Operator AssistantTravel, Hospitality & EventsTour operations assistants who manage bookings, suppliers, and traveller documents for tour companies.
From AED 7,300/moView role →✈️Hospitality Revenue AnalystTravel, Hospitality & EventsRevenue analysts who set rates, manage distribution, and forecast demand to grow hotel revenue.
From AED 9,500/moView role →Role-based flat rates: from AED 7,300 per month for core support roles, rising with specialism to AED 16,500+ for senior technical and specialist seats. Every seat can be full-time or part-time. Every rate covers salary, management, training, payroll, equipment, and replacement cover. Then two discount ladders, team size and prepayment, stack on top.
Stack both. Combined savings cap at 20%. Every seat counts toward Team Scale, full-time or part-time, across all the roles in your order.
| Team Scale: seats | Discount | Prepay Advantage: term | Discount |
|---|---|---|---|
| 1 seat | None | Monthly | None |
| 2 to 4 seats | 5% | 3 months upfront | 3% |
| 5 to 9 seats | 10% | 6 months upfront | 6% |
| 10+ seats | 15% | 12 months upfront | 10% |
🤝 Referral credit: $1,000 off your next invoice for every business you refer that places an employee.
Premium delegation services proved businesses will pay $3,000+ per month for one great assistant. We took the same bar of quality and applied it to your whole back office, with a dedicated employee in every seat.
| What you get | Gram Pacific | Premium EA-only services | Freelance marketplaces | Local US hire |
|---|---|---|---|---|
| Roles available | 245 roles across 24 categories | Executive assistants only | Anything, unvetted | Anything, if you can find them |
| Engagement model | Dedicated employee, full-time or part-time | Dedicated assistant | Gig / per-project | Employee |
| Typical monthly cost | From AED 7,300 flat (less with discounts) | ~$3,000+ for the one role | Unpredictable, scope creep | $5,500 to $9,000+ loaded cost |
| Day-to-day management | ✓ Operations Manager included | Partial | ✗ You manage everything | ✗ You manage everything |
| Works your time zone, 40 hrs/wk | ✓ Always | ✓ | Varies | ✓ |
| Pre-placement training | ✓ Role-specific, on your tools | ✓ Generalist | ✗ | ✗ You train |
| Replacement guarantee | ✓ 10 business days | Varies | ✗ | ✗ Restart recruiting |
| Volume & prepay discounts | ✓ Up to 20% | ✗ | ✗ | ✗ |
We connect small and medium enterprises in the United States, Canada, Australia, and the United Arab Emirates with exceptional professionals from the world's fastest-growing talent markets, and we manage the relationship end to end.
Gram Pacific exists because two problems solve each other. Growing businesses in mature markets can't find, afford, or retain the back-office talent they need. Meanwhile, brilliant, university-educated professionals in emerging markets are underemployed relative to their skills. A managed bridge between the two creates value on both ends: durably, ethically, and at scale.
Our mission: deliver high-quality, secure, and scalable staffing solutions that let SMEs focus on their core business, while creating meaningful, salaried, career-track employment in our delivery markets.
Our founding team has spent decades inside global outsourcing, technology, finance, and cross-border operations, on both sides of the bridge.
15+ years in international BPO and IT services; previously led market entry for a top-10 global outsourcing provider.
12 years in operations and delivery management across Africa and Asia, focused on process optimization and quality assurance.
CPA with 18 years in financial planning, risk management, and international tax compliance.
20 years in IT infrastructure, cybersecurity, and digital transformation for global clients; leads our ISO 27001 program.
15 years in talent acquisition, cross-border employment, and workforce development across our delivery hubs.
ISO-benchmarked processes, rigorous SLAs above 98%, and continuous QA sampling on every account.
Proactive data protection (Kenya DPA, POPIA, PIPEDA-aware), cross-border employment compliance, and confidentiality by default.
Everyone we place is a salaried employee with statutory benefits, paid training, equipment, and a defined promotion ladder.
Flat, published pricing for clients. No surprise fees for anyone. We never charge candidates a shilling, a rand, or a rupee.
Hiring for your business, or building your career, we'd love to talk.
Talk to us Join our talent poolGram Pacific places talented professionals in full-time roles with US, Canadian, Australian, and UAE companies, with a real salary, real benefits, paid training, and a manager in your corner. No gig-hunting. No bidding wars. A career.
We recruit continuously across every role in our services directory, from grant writers to cloud engineers. Every track currently open is listed below; tap one to prefill your application. High performers can be placed within days of finishing GP Academy.
Freelance platforms make you compete on price against the whole internet. We hire you once, invest in you, and pay you every month.
Benchmarked above local market rates, paid on the 28th via bank or M-Pesa. Full statutory benefits included.
Company laptop, backup power guidance, and a monthly connectivity stipend.
Training stipend while you learn, plus an annual certification budget once placed.
Your Operations Manager handles client friction and your growth plan. You never face a client alone.
Defined levels from Associate to Team Lead, with salary reviews at every promotion.
Work with American companies on their hours from Nairobi, Johannesburg, or Bengaluru. Night-shift allowance where relevant.
Typical progression with strong performance. Every rung comes with a salary review.
Every successful applicant completes GP Academy with a paid stipend, walking into their first engagement already fluent in the client's tools and pace.
US business culture, async and written communication, time-zone discipline, and meeting etiquette that builds client trust fast.
Hands-on training on your track's tools: QuickBooks and Xero, Zendesk, HubSpot, Google Ads, or your client's dev stack.
Data protection, least-privilege access, device security, and the standards US clients contractually require.
A full simulated week with a mock client: real tickets, real deadlines, real feedback. Pass this, and you're bench-ready.
We review every application within five business days. Strong applications share three things: a clear CV, honest self-assessment on tools, and a written exercise that shows you can communicate.
⚠ Gram Pacific never charges application, training, or placement fees. Anyone asking you for money in our name is a fraudster; report it to talent@grampacific.com.
By applying you consent to skills assessment and to being contacted about placement opportunities. Your data is handled under the Kenya DPA 2019 / POPIA.
Tell us a little about your business and the role you're thinking about. We reply within one business day, and you'll meet a shortlist within 48 hours of our call.
Write to info@grampacific.com for sales, talent@grampacific.com for careers, or support@grampacific.com if you're an existing client.
Book a free 30-minute roles call, or just message us. A shortlist of three vetted candidates lands within 48 hours.